Terms & Conditions

Last Updated: September 23, 2025

IOLOVE (the "Company", "we", "our", or "us") publishes and operates the website and related services identified here as IOLOVE (the "Website", and together with any features, applications, and services, the "Services").

By accessing or using the Website or the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions (the "Terms"). If you do not agree to these Terms, do not access or use the Website or the Services.

1. Introduction

The Services provide an artificial-intelligence chat platform that can generate virtual, fictional characters ("Companions") for user interaction. Users may create, customize, and engage with Companions via text and other media. Certain features may be available under paid subscription plans.

These Terms apply to all use of the Website and Services, including any communications and interactions you have with us or through the Services.

2. Definitions

• Content
  Any information, data, or material—such as text, images, videos, audio, and chat messages—created, submitted, uploaded, or otherwise provided through the Services by users ("User-Generated Content" or "UGC"). You are solely responsible for your Content.
• Companion
  An AI-generated, non-human character programmed to interact with users through messages and other media (e.g., images, videos, voice notes).
• Prohibited Content
  Content that is illegal or otherwise disallowed under these Terms, including the sexualization of minors, bestiality, incest, hate speech, threats or incitement of violence, non-consensual or exploitative content, and material that infringes third-party rights.
• User / You / Your
  The individual or entity accessing or using the Services. If you use the Services on behalf of an entity, you represent and warrant that you are authorized to bind that entity to these Terms.

3. Account Registration

3.1 To access certain features, you must create an account and provide accurate, current, and complete information. You agree to keep your information updated.

3.2 You are responsible for safeguarding your login credentials and for all activity under your account. Notify us promptly of any unauthorized access or suspected breach.

4. Payments & Subscriptions

4.1 The Website may offer paid features (e.g., subscriptions). Pricing and fees for each payment method will be displayed before purchase.

4.2 To complete a purchase, you may be asked to provide payment details (e.g., name, billing address, card number, expiration date, security code). You represent and warrant that you are authorized to use the selected payment method and that all information provided is true and correct. We may use third-party providers to process payments, and you authorize us to share relevant information with them.

4.3 We may refuse, cancel, or terminate any purchase at our discretion, including due to service unavailability, pricing or description errors, or suspected fraud.

4.4 Subscription prices and available plans may change from time to time. Any change will apply to subsequent billing periods unless otherwise stated.

4.5 You agree not to falsely report any authorized charges as fraudulent, lost, or stolen. Without limiting other remedies, if you knowingly make a false report, you agree to be liable for the charge and an additional $100 administrative fee.

4.6 Auto-Renewal. Unless you cancel through your account settings before the end of the then-current term, your subscription automatically renews for successive terms of the same length, and your payment method will be charged the applicable subscription fee.

4.7 Cancellations. You may cancel at any time; however, your access will continue through the end of the already paid term, and fees for the current term are non-refundable unless required by law.

5. Refunds

5.1 If your access is terminated for breach of these Terms, you are not entitled to a refund. Otherwise, refunds—if any—are governed by additional rules or policies disclosed on the Website or by our payment processors and sales agents, as amended from time to time.

6. Acceptable Use

6.1 You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:

• Violate any applicable law or regulation;
• Post or request Prohibited Content or otherwise harmful, defamatory, or obscene material;
• Infringe, misappropriate, or violate intellectual-property or privacy rights;
• Engage in spamming, phishing, malware distribution, or other malicious activity;
• Interfere with the security, integrity, or availability of the Services;
• Use bots, scrapers, or data-mining tools without our prior written consent.

6.2 To preserve the integrity of the Services, we may monitor network traffic and user activity as necessary, including for security and abuse-prevention purposes. By using the Services, you consent to such monitoring.

6.3 Attempts to bypass security, probe or test vulnerabilities, forge headers, install unauthorized software, or use the Services for any unintended purpose are strictly prohibited and may lead to suspension, termination, and/or legal action.

6.4 Users may upload only an account avatar subject to content moderation. Public uploading or redistribution of AI-generated texts, images, videos, or voice messages within the Services in ways not enabled by the product is prohibited.

6.5 We may report suspected unlawful activity to relevant authorities and cooperate with investigations.

7. Eligibility

7.1 You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) to access or use the Services. By using the Services, you represent and warrant that you meet this requirement and have legal capacity to enter into these Terms.

8. Intellectual Property

8.1 We retain all rights, title, and interest in and to the Website, the Services, and our underlying software, technology, and trademarks.

8.2 You retain ownership of your UGC. By submitting UGC, you grant us a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to host, store, reproduce, adapt, modify, publish, translate, display, distribute, and otherwise use the UGC as necessary to operate, improve, and provide the Services.

8.3 Except as expressly permitted, you must not sell, license, reproduce, distribute, or exploit any portion of the Services or their content without our prior written consent.

8.4 You must not use any data-mining, robots, or similar data-gathering or extraction methods in connection with the Services.

9. Privacy

9.1 Your use of the Services is subject to our Privacy Policy and Cookie Policy, which describe how we collect, use, and protect personal data. By using the Services, you agree to those policies.

10. Content & Conduct Standards

10.1 You are solely responsible for your UGC and the consequences of submitting it. Prohibited Content is strictly forbidden.

10.2 By submitting UGC, you represent and warrant that you own or have obtained all necessary rights, licenses, consents, and permissions to submit the UGC and grant the rights set out in these Terms.

10.3 We use content-moderation measures to help enforce these Terms and applicable law. We may, at our discretion, access, review, screen, edit, moderate, or remove UGC at any time, including to improve or maintain the Services. Repeated or serious violations may result in account restrictions or termination.

10.4 Zero-Tolerance for CSAM. We prohibit child sexual abuse material ("CSAM") in any form and will report suspected CSAM to appropriate authorities. Any attempt to create, request, or distribute CSAM results in immediate account termination and potential legal action. If you become aware of such content, report it to us at [email protected].

11. Sharing Outside the Service

11.1 If you choose to export or share content outside the Services, you do so at your own risk. We are not responsible for any use, misuse, distribution, or infringement claims arising from content shared externally.

11.2 You agree to indemnify and hold the Company harmless from any claims related to your external sharing of content.

12. Celebrity & Public-Figure Impersonation

12.1 Creating Companions that closely resemble real-world celebrities or public figures is prohibited.

12.2 Our systems may detect and remove such content. We may suspend or terminate accounts for violations; repeat violations may result in a permanent ban.

12.3 We may refuse or remove content that we believe infringes rights of publicity or other rights, even if you claim parody or fiction.

12.4 Rights holders may contact us at [email protected] to report concerns so we can review and take appropriate action.

13. Disclaimers; Limitation of Liability

13.1 No Warranties. The Website and Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure, or that defects will be corrected, or that any results or information are accurate, reliable, or will meet your requirements.

13.2 AI Outputs. Companions may generate outputs that are fictional, inaccurate, or offensive. We are not responsible for the accuracy, completeness, or reliability of AI outputs, nor for actions you take based on them.

13.3 Limitation of Liability. To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary, liquidated, or punitive damages; loss of profits, revenue, data, or business; or costs of substitute services, arising out of or related to your use of or inability to use the Services, even if advised of the possibility of such damages.

13.4 We are not liable for delays or failures caused by events beyond our reasonable control.

14. Changes to the Services and to These Terms

14.1 We may modify the Services and/or these Terms at any time. Changes take effect upon posting on the Website or as otherwise communicated. Your continued use after changes become effective constitutes acceptance of the updated Terms.

15. Termination

15.1 We may suspend or terminate your access to the Services at any time, with or without notice, for actual or suspected violations of these Terms or for harmful or unlawful activity. Termination may include deletion of your account and UGC.

15.2 We may assign, transfer, or subcontract our rights and obligations under these Terms, in whole or in part, to third parties. Continued use after notice of assignment constitutes your consent.

16. Governing Law; Dispute Resolution

16.1 These Terms are governed by the laws of United Kingdom without regard to its conflict-of-laws principles.

16.2 The parties will first attempt in good faith to resolve any dispute informally. If unresolved, the dispute shall be submitted to the exclusive jurisdiction and venue of the courts located in United Kingdom. You consent to personal jurisdiction in those courts.

17. Copyright Complaints

17.1 We respect intellectual-property rights and may remove content that we believe infringes the rights of others. Users whose material is subject to repeated good-faith infringement complaints within any six-month period may have their access terminated.

17.2 Although not required to do so, we voluntarily comply with certain aspects of the U.S. Digital Millennium Copyright Act ("DMCA"). If you believe material on the Services infringes your copyright, please send a notice to us by email at [email protected], including:

• Identification of the copyrighted work claimed to be infringed;
• Identification of the allegedly infringing material and its location (e.g., URL within the Services);
• Your contact information (name, address, telephone, and email);
• A statement of good-faith belief that the use is not authorized by the copyright owner, its agent, or the law;
• A statement that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on its behalf;
• Your physical or electronic signature.

17.3 If your content was removed as a result of a copyright notice, you may submit a counter-notification to [email protected] that includes:

• Your physical or electronic signature;
• Identification of the material removed and the location where it previously appeared;
• A statement, under penalty of perjury, that you have a good-faith belief the material was removed due to mistake or misidentification;
• Your name, address, telephone number, and email address; and
• A statement that you consent to the jurisdiction of the courts in United Kingdom and will accept service from the notifying party.

18. Miscellaneous

18.1 Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

18.2 Entire Agreement. These Terms constitute the entire agreement between you and IOLOVE regarding the Services and supersede all prior or contemporaneous understandings.

18.3 No Waiver. Our failure to enforce any provision shall not be deemed a waiver of future enforcement.

19. Contact

If you have questions about these Terms, contact us at [email protected].