Privacy Policy

Last Updated: September 23, 2025

IOLOVE ("the Company", "we", "our", or "us") operates IOLOVE (the "Website"). The Company is the controller responsible for your personal data.

We are committed to protecting your privacy and handling personal data in a lawful, fair, and transparent manner. The personal data we collect and process depends on how you interact with the Website.

This Privacy Policy:

explains how we collect, use, disclose, and safeguard your personal data and the rights available to you under applicable law (including the EU/UK GDPR, where applicable); and
applies to individuals who visit the Website without registering ("Browsers") and those who create an account ("Users"). You must be at least eighteen (18) years old, or the age of majority in your jurisdiction, to use the Website. We do not knowingly collect personal information from anyone under this age threshold.

Definitions.
"Personal data" (or "personal information") means any information relating to an identified or identifiable individual (e.g., email address, IP address). "Processing" means any operation performed on personal data (e.g., collection, storage, use, disclosure). "Sensitive data" includes information revealing racial or ethnic origin, political opinions, religious beliefs, trade-union membership, genetic or biometric data, health data, or data concerning a natural person's sex life or sexual orientation.

1. Who We Are

IOLOVE is a United Kingdom limited liability company, with its registered office at 69 Aberdeen Avenue, Cambridge, England.

If you have questions about this Privacy Policy or our data practices, contact us at [email protected].

2. How We Collect Personal Data

We collect personal data in the following ways:

when you visit or use the Website;
when you register an account and log in (including via third-party authentication);
when you post, upload, generate, or otherwise submit content;
when you participate in chats, surveys, promotions, or support interactions;
when you contact us by email, post, or other channels; and
when you interact with our ads or applications on third-party sites or services that link to this Privacy Policy.

This Policy does not apply to data collected:

offline or on websites not operated by us; or
by third parties (including affiliates, partners, and advertisers), whose privacy practices we do not control. We encourage you to review their privacy notices.

3. If You Do Not Provide Personal Data

Where we must process personal data to provide services or comply with law and you fail to provide it when requested, we may be unable to provide the Website or certain features. This may require suspending or restricting your account or access.

4. Personal Data We Collect and Process

We collect different categories of data depending on how you use the Website. We limit collection to what is necessary for the purposes described in this Policy.

(a) Data Collected from Browsers

Technical Data: IP address (and inferred country), browser type/version, time-zone settings, device identifiers, operating system, network information, and similar technical details.
Cookies & Similar Technologies: including web beacons and SDKs. See Cookies below.
Usage Data: pages viewed, features used, links clicked, search queries, session duration, response times, errors, and interaction information (e.g., scrolls, clicks, mouse-overs).
User-Submitted Data: information provided for specific functions (e.g., surveys, contests).
Communications: messages between you and us (e.g., support emails, chat transcripts).
Consents/Preferences: permissions and marketing choices.

(b) Data Collected from Users (in addition to the above)

Identity & Contact Data: username, password, display name, email address; optional profile media (photos/videos) you upload.
Usage & Activity Data: products or features used, orders placed, campaign metrics, interactions.
User-Submitted Content: text, images, audio/video, and other media you upload or generate.
Financial & Transaction Data: billing details, payment tokens (processed by our payment providers), transaction history.
Marketing Data: your preferences for receiving marketing from us and from affiliates/partners (where permitted).

We may create or use aggregated or de-identified data for analytics, product improvement, or marketing. Aggregated data is not considered personal data unless it can reasonably identify you; if we combine it with personal data, we treat the combined data as personal data.

5. Sensitive Data

We do not actively seek to collect sensitive data. If sensitive data is processed, we will do so only with your explicit consent or as otherwise permitted by applicable law.

6. Automatic Data Collection

We use cookies, SDKs, and similar technologies to collect Technical and Usage Data and to recognize you across sessions and devices. For details, see 26. Cookies.

7. Why We Use Personal Data (Legal Bases)

We process personal data only when permitted by law. Our primary legal bases are:

Performance of a contract: to provide and operate the Website and services per our Terms.
Legitimate interests: e.g., to secure systems; prevent fraud/abuse; personalize content; analyze usage; improve services; and market to existing Users (balanced against your rights).
Legal obligations: to comply with laws, regulatory requirements, and law-enforcement requests.
Consent: for specific purposes (e.g., Browser marketing, certain cookies). You may withdraw consent at any time.

Examples of Processing Activities

Service delivery & customer management: operating accounts, providing features, sending service notices (e.g., renewals, changes).
Personalization & analytics: tailoring content/ads; understanding usage patterns and performance.
Security & functionality: diagnosing issues; preventing fraud, abuse, and IP infringement.
Product development & business operations: improving services; exploring new markets; protecting legal rights; ensuring network and information security; service performance monitoring; and quality assurance.

8. Sharing Personal Data

We do not use or share personal data for unrelated purposes without providing an opportunity to opt out where required. We may share personal data with:

Affiliates within our corporate group (for functionality and support);
Service providers who perform services on our behalf (e.g., hosting, analytics, payments, risk/fraud mitigation, customer support, marketing support), under contractual confidentiality and data-protection obligations;
Regulators and law enforcement where required or appropriate to comply with law or protect rights, property, or safety;
Business transferees in connection with mergers, acquisitions, reorganizations, insolvency, or similar events; and
Professional advisers (e.g., lawyers, auditors).

We may also share aggregated/de-identified information for analytics and business purposes. We do not sell personal data.

9. Financial Information

Payment card and related data are processed by our third-party payment processors using industry-standard encryption and security. We share only what is necessary to complete transactions and comply with legal obligations. Such processors' terms and privacy notices apply to their processing.

10. User Profiles

Information you add to your profile or otherwise make public on the Website may be visible to other Users and could enable others to identify you. You control what you upload and are responsible for any consequences of sharing.

11. User Submissions

Interactive features (e.g., forums, comments, chats, uploads) are subject to the Website Terms. Content you post may be publicly accessible and indexed by search engines. You may receive unsolicited messages if you publish contact details. To request removal of personal information posted by you, contact [email protected]. We will inform you if removal is not possible and why.

12. Security

We implement appropriate technical and organizational measures to protect personal data (e.g., encryption in transit, access controls, firewalls). However, no method of transmission or storage is fully secure. You are responsible for safeguarding your account credentials.

13. International Transfers

If personal data is transferred outside your jurisdiction (including outside the EEA/UK), we will ensure appropriate safeguards, such as:

adequacy decisions;
Standard Contractual Clauses; and/or
other lawful transfer mechanisms.

In limited cases, we may transfer data with your explicit consent or where necessary to perform a contract.

14. Marketing

Where permitted, we may send you information about existing or new services.

Users: we may rely on legitimate interests to send service-related and limited marketing communications.
Browsers: we rely on consent.

You can opt out at any time via unsubscribe links or by contacting [email protected]. We may still send transactional or service messages.

15. Data Retention

We retain personal data only as long as necessary for the purposes described, including to meet legal, accounting, or reporting requirements, or to resolve disputes. When no longer needed, data will be deleted or anonymized. You may request deletion as described below.

16. Your Rights

Depending on your location, you may have the following rights (subject to legal limits):

Access your personal data;
Rectify inaccurate or incomplete data;
Erase your data ("right to be forgotten");
Object to processing based on legitimate interests and to direct marketing (including related profiling);
Restrict processing;
Port data you provided to us;
Withdraw consent at any time (does not affect prior processing).

We may request information to verify your identity. We aim to respond within one month. To exercise rights, contact [email protected].

17. Managing Your Information

You may:

access or modify profile information within your account settings; and
manage cookie preferences through your browser or our consent tools (disabling essential cookies may impair the Website).

18. Your Choices

You may choose not to provide certain data, but this may limit functionality. You can adjust browser settings to block or alert you about cookies (see Cookies). Marketing preferences can be updated via unsubscribe links or by contacting [email protected]. You may delete your account at any time; deletion is permanent and removes account-associated data subject to legal retention obligations.

19. Our Communications with You

For policy or support inquiries, contact us at [email protected].

20. Complaints

We will investigate and respond to complaints regarding our handling of personal data. You may also lodge a complaint with your local supervisory authority (for EEA/UK residents, this is your national data-protection authority).

21. Children and Minors

The Website is not directed to individuals under eighteen (18) or the applicable age of majority. If we learn a minor has provided personal data, we will delete it and, where applicable, terminate the account. To report such cases, contact [email protected].

22. Third-Party Links

The Website may contain links or integrations to third-party sites, plug-ins, and applications. We are not responsible for their content or privacy practices. Review the privacy policies of any third-party services you use.

23. Third-Party Login

If you sign in via third-party services, we may receive information those services share with us in accordance with their terms and your settings. Review their privacy policies before using third-party login. By connecting an account, you authorize us to access and use the shared information consistent with this Policy.

24. California Privacy Notice (CCPA)

If you are a California resident, you may have additional rights under the CCPA/CPRA, including the rights to:

know categories and specific pieces of personal information collected;
delete certain personal information;
correct inaccurate personal information;
opt out of "sales" or "sharing" for cross-context behavioral advertising; and
be free from discrimination for exercising your rights.

We do not sell personal information. Where we disclose personal information to service providers or for business purposes, we do so under contracts restricting use. To exercise rights, contact [email protected].

25. Changes to This Policy

We may update this Policy to reflect changes in our practices or legal requirements. We will indicate the "Last Updated" date at the top. Where required, we will notify you of material changes. Please review this Policy periodically.

26. Cookies

We use cookies and similar technologies to operate the Website, remember preferences, analyze traffic, and (where permitted) personalize content/ads. For details about types, purposes, and choices, see our Cookies Policy.

27. No Warranty of Error-Free Performance

We will make reasonable efforts to comply with this Policy and promptly correct any failures. To the fullest extent permitted by law, we disclaim liability for incidental, consequential, or punitive damages arising from this Policy or your use of the Website.